Go to My 4 and select to sign in. Then select the Forgotten your password option. Tap the Sign in button via the menu. Then select 'Forgotten Password? To reset your password, go to www. If you have entered your date of birth incorrectly and need to change it, please contact us at www. To delete your Channel 4 account fully anonymise all your personal data that we hold, sign in on the All4.
Select the 'Account settings' and click on 'Close Your account' tab. Click on the 'Close Account' button and then again on the next page to reconfirm you wish to close Your account. If you can't find the programme you're looking for it could be due to a number of different reasons. It may be the case that the programme is no longer on the service programmes that have been selected for Catch-up are only available for 30 days after broadcast.
Alternatively, Channel 4 may not own the rights to show this programme on All 4. Finally, it could be that the programme has not been selected to be made available on the All 4 service.
If there is a programme you particularly want to see on All 4, let us know and we can check if it will be coming in the future or we can pass on your suggestion that it should! Select 'My 4' in the top navigation bar and click on the 'sign out' option. This will immediately sign you out of the All4.
The All 4 service is available to over 16s. We ask for your date of birth to ensure that users are old enough to create an All 4 account and that age appropriate content is served.
It's also used to make our advertising more relevant to you. You can only change the password you created when you registered using Channel 4's registration. To change your password, sign in to the All4. Click on the Personal Details section and then Edit Password. Confirm your current password, then enter and reconfirm your new password. Click on the Save my changes button. You will remain signed in but your password will be updated immediately.
Channel 4 must acquire specific rights to provide programmes on All 4 that aren't always covered by existing television rights. Therefore it can't be guaranteed that all programmes will be available to view.
Due to the number of different Linux distributions and lack of official support for Adobe DRM we are unable to provide official support at this time. However, there are some steps which you may attempt. To enable JavaScript, please follow the instructions below for your specific browser: For Firefox 3. Every programme made available as part of the All 4 service has a rights period or "length of availability" associated with it.
An episode which has been broadcast in the past 30 days on one of our channels will have certain "catch-up" rights, and the episode will only be available in line with this rights window.
The expiry date reflects this window, and this will differ from programme to programme. If there is no expiry date displayed this means that the programme is available on-demand for at least the next 30 days.
We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on All 4 will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme on All 4 differs to the one originally broadcast. Subtitles are supported on most of our platforms and we are committed to continuing to extend accessibility on All 4 where possible.
You can watch via the pop-out player in three different sizes. These sizes are fixed so you cannot drag the window to alter the dimensions.
You can select these options by clicking on the pop-out icon in the player controls. The Parental PIN is set specific to the platform you are using. Instructions on how to disable a PIN are described for each platform below.
This should disable your current PIN. This will disable your current PIN. Go to the 'Settings' option from the menu. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.
DRM stands for Digital Rights Management, which is a software system used to administer and protect the licences of video, music and other assets in a digital environment. You should check with your ISP if you are unsure about their download limits. Yes, you need Javascript enabled for All 4. To enable JavaScript in IE go to:. Please contact us at www. No programmes are installed on your machine when you use All 4, although you might need to upgrade your existing software.
For information on the minimum operating requirements see What are the minimum operating requirements to watch on All 4? Go to the Parental control page where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN. Select Parental Control from the 'Settings' menu item where you can specify that you want a PIN to be set up on 18 rated content.
Select Settings from the YouView Menu on your remote control. Go to the Parental control Page here. The page will inform you that you have set-up a PIN and the level at which you set it. Go to the Parental control Page within settings. Select 'Deactivate PIN'. Then select the Parental Controls area and select Restrict rated programmes. Enter your Parental PIN. Click here Opens in new window to learn more.
Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped.
Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection modem, cable, DSL and computer speed in megahertz , the higher the quality of the stream.
In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode. If you want to change the size of what you see in Windows, you have two options. You can change the size of what is on screen or change the resolution.
Changing the size is usually the best option. Under Scale and layout, check the setting under Change the size of text, apps, and other items. We suggest you use the percentage marked " Recommended. If that doesn't solve your problem, under Resolution, select a new value.
We suggest you stick with the resolution marked " Recommended. Note: If your resolution was fine and recently changed things appear huge, for example , your graphics driver might need to be updated.
Run Windows Update to get the latest driver. You can watch programmes in small, medium or full-screen view by clicking on the icons in the bottom right hand corner of the All 4 player. This will give options for the 'Pop out player' as well as 'Full screen'. To adjust the volume of video in the All4.
If you are unable to increase the volume to an adequate level, check the Main volume and Wave volume of your computer system, which will override the volume level of the channel4. You can usually access your system volume by clicking on the speaker icon in the lower right-hand corner of the Windows Task Bar.
Ensure you have mute unchecked and all external speakers connected properly. In the Advanced Audio Properties dialog, go to the Speakers tab and verify that your Speaker set-up is configured to match your PC's speaker configuration. If you have a six speaker 5. Alternatively, if your PC has stereo speakers or you are using a laptop, select the appropriate stereo setting from the Speaker set-up drop down. If your Speaker set-up is set to a mono setting, you should change the setting to an appropriate stereo setting as some videos encoded with 5.
In most cases turning up the volume control and adjusting the speaker settings will allow sound to play properly. All 4 uses geo-blocking software to detect where your computer is located when it connects to the internet. Occasionally you may be accessing from the UK or ROI but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4.
This is most likely caused by the way your Internet Service Provider sets up and manages Your account.
We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve. Some ad-blocking software can prevent play buttons from appearing and the player may also appear to hang. We would suggest that you either disable the ad-blocking software or add channel4.
You can now access the All 4 service and play all the video clips on a Mac, PC and with Linux operating systems, but you have to use Flash, so you need to have Adobe Flash Channel 4 must acquire specific rights to screen programmes via All 4. Therefore, it can't be guaranteed that all programmes or series will be available via all devices which carry All 4.
Yes you can, but remember to sign out at the end of your visit to keep your settings and preferences private. You can see if someone, other than yourself, is currently signed in on the computer you are using by checking the signed in status at the top of the page. If the username displayed is not you, simply sign out and sign back into the site.
Yes, you will need to be registered to use the Watch Live service. You can register here. Buffering will occur if you don't have sufficient bandwidth to stream the Watch Live service.
Watch Live is our simulcast service, which gives you the opportunity to watch our channels online or via your All 4 app or the All 4 website. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video.
As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted. If you use Chrome and are prompted to allow www.
There is a known issue which will be resolved shortly. Please try All 4 in a standard Chrome window. This may be fixed by resetting your Flash video licenses. If you have changed your address and wish to update your profile, please sign in to All4. Once you have made changes please remember to 'Save personal details'. Scroll down to the Protected Content Section.
Ensure the tickbox beside "Allow identifiers for protected content computer restart may be required " is ticked. Click Done. Where possible, please install the latest version of Internet Explorer.
Follow the links below to manage ad blockers via your specific browser. How do I manage ad blockers on a Google Chrome browser? How do I manage ad blockers on a Firefox browser? Restarting our wifi. Changed the DNS settings that were recommended in the previous community support post. Signed in and out of the app. Deleted the app and reinstalled. Can you tell me what TV model and software version are you using? Ah right. That would be a real shame if so.
I think the TV is only a couple of years old. Pretty harsh if they don't adapt to that! Thank you for getting back to me. Hey Tess. Sorry to bother you - did you receive my reply okay?
Any suggestions on next step please? Same issue here with a TV for years old. Need some help? Close Save changes. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Show only Search instead for. Did you mean:. Crosland Conversation Starter. BBC iPlayer works fine. Have not had a need to try any of the other players yet. Any ideas what is wrong? All forum topics Previous Topic Next Topic.
In response to Karl-TalkTalk. Karl-TalkTalk Support Team. In response to Crosland. Please note any future scheduled recordings will be lost and will have to be rescheduled.
Set the box up and retest. This will download ans reinstall the players and software. Thanks Karl.
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