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Thank you! Your submission has been received! Services Harmony. Please remain on the line while we route your call to the nearest crisis center in our network. The automated message also provides additional options for Spanish speakers and veterans. If you speak Spanish, press two. If you are a veteran or an active duty member of the military or calling about someone who is, you can press one. You can also reach the Veterans Crisis Line by sending a text message to , or by clicking here to chat with a VA responder online.
Lifeline is actually made up of a network of crisis centers across the country, Sinwelski said. Most crisis centers are non-profit and are staffed by both professionals and volunteers. When an individual calls in, they will be routed to the crisis center located closest to them. There is also a backup network, so if your community doesn't have a crisis center or your crisis center is swamped with calls, you can still reach someone.
However, there are occasions where people have to wait to talk to a counselor. Wait times might vary depending on where the person is calling from, whether their local crisis center has enough resources and staff, and the volume of calls coming in.
Some crisis centers are better staffed and larger than others, so they can answer calls more quickly. Regardless of the wait time, you will be connected with someone. The person you end up speaking to will be a skilled, trained worker from the crisis center — they may be a staff member, professional, or a volunteer.
But everyone is required to go through the same training to answer the Lifeline, said Sinwelski. Crisis workers are trained to talk comfortably and calmly, use active listening, assess risk, and determine if a person is in danger. They will answer with a greeting, but the worker won't immediately ask you a specific set of questions. You can start the conversation however you want.
All individuals and situations are different, so no call will look the same. You can share as much as you are comfortable with sharing, and talk about anything. People may call to discuss mental or physical illness, relationship problems, physical or sexual abuse, substance abuse, financial problems, sexual identity, or anxiety. Crisis workers do not follow a script, so the conversation will be open. If it feels like the agent is not meeting all of your needs, it may be because they lack the resources or training to do so.
In many cases, these volunteers are simply people who want to help others. They may or may not be licensed medical professionals. While they are equipped with a few techniques to help in urgent situations, they ultimately cannot provide direct care. One of the agents' main priorities is providing you with resources to reach out to when you end the conversation.
It is important that you follow up with the resources you have been given. While you are free to contact depression hotlines as often as needed, you should work with a doctor or licensed mental health professional for ongoing management of your symptoms.
Contacting a depression helpline can be a nerve-wracking experience. To get the most out of your encounter with the agency, keep these tips in mind:. Volunteers who work at depression hotlines take calls and messages all day from individuals who have questions about depression or are in crisis situations.
Although the feelings you are experiencing may be frightening to you, they have special training to manage the situation and use these skills often. If you are experiencing fear either as a result of your depressive symptoms or because you are worried about reaching out to the hotline, share these feelings with the agent.
They can help address your concerns. Tell the agent all the thoughts and feelings you are having. They offer resources based on the information you give them.
If you don't share something, you may miss out on an important piece of information that is vital to your care. Try not to worry about the agent judging what you have to say. It is very likely they have heard it before. The agent you speak with has likely gone through extensive training on depression. Don't be afraid to ask them questions. They may not have all the answers, but they will be able to point you in the direction of someone who does.
Many of the questions depression hotline agents get are about feelings, symptoms, available treatments, insurance issues, and how to support family and friends living with depression. When you call a depression hotline, you may be given names, phone numbers, or addresses of facilities to follow-up with. Sometimes, this information is given very quickly.
Keep a pen and paper close by so you can record any details you need. There is not always a way for the phone or chat agent to share this information with you again once the conversation ends. While most volunteers have the best intentions and genuinely want to help others, don't forget that they are normal, everyday people. There is a possibility you may end up talking to someone who you feel is not responding to your situation with the level of empathy you need.
Depression helpline volunteers take calls from people livingwith depression all day. Sometimes, this can affect them emotionally. They may be tired, upset, or anxious. It would be impossible to know if the caller they hung up with right before you was in a major crisis situation that left them emotionally spent.
Try not to focus too much on the volunteer's personality but on the resources and advice they are giving you for long-term care. Your local area may have additional resources. Calling a depression hotline is an intimidating experience for many people. However, it can play a key role in helping with depression. Phone, chat, email, and text options are available to those in need. Talking to a mental health professional offers you an opportunity to speak with someone who can guide you on ways to improve and manage your depression symptoms.
While many people are interested in counseling, the idea of seeing a stranger and sharing personal information can feel a bit intimidating. There are other alternatives. For example, online counselingis a great way to connect with a counselor or mental health provider.
Studies show that online therapy can improve your mental health. One such study from Palo Alto University found that video-based cognitive behavior therapy is effective in treating depression and anxiety. At BetterHelp , we strive to offer convenient and affordable professional counseling, so anyone who struggles with life's challenges can get help anytime, anywhere.
We provide access to licensed, experienced, and accredited psychologists, therapists, social workers, and board licensed professional counselors who specialize in a wide range of specialized issue areas.
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